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Customer Feedback & Inquiry Intelligence


Customer Feedback Is Everywhere

The days of getting customer feedback onsite or in the mail are over. No matter your industry, the customer is the true voice of your brand or product, and with so many ways for them to leave reviews for products and services, reacting to feedback is as much of a challenge as consolidating all of it into an actionable, easily digestible format. InfoNgen® can help.

Tap Into the Voice of the Customer With Infongen

InfoNgen gives your marketing, sales, support and executive teams a powerful tool to tap into the voice of the customer with robust customer feedback management, inquiry intelligence and social listening capabilities. Sifting through the vast amount of customer feedback and inquiries you receive is easy with InfoNgen, which enables you to achieve the following goals:

Get complete actionable insights into exactly what customers think about your products, services, sales and marketing campaigns

Set up social media listening and monitoring for specific accounts to get automatic alerts on customer inquries and advanced warning of customer feedback issues

Scale your organization’s ability to not only monitor customer feedback, but also act on it with precision

Discover and manage customer risks and crises in real-time through the analysis of structured and unstructured data from any source

Understand the sentiment behind the feedback and how it lines up with market trends

Detect and route feedback and inquiries to the appropriate teams to address them in a timely manner

Unlock the Power of Text Analytics With Infongen

Through its natural language processing and artificial intelligence capabilities, InfoNgen can help you not only tap into the voice of the customer, but also the voice of the competition with powerful, on-demand text analytics. Here are just a few of the things you get with InfoNgen:

  • Competitive intelligence on every company in your industry across all of their individual brands and geographies
  • Automatic insight into macro and microeconomic trends affecting multiple industries
  • On-demand understanding of the latest regulations and legislation
  • Sentiment indexes and analysis to help you aggregate content in an intelligent way
  • Ability to search unstructured data without extra effort
  • Built-in taxonomies with 600,000+ preloaded tags
  • Simple integration with internal systems and content sources
  • Enterprise-ready solution with features and functionality designed for distinct organizational roles
  • Powerful enterprise search filters to help you filter the signal from the noise


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